Support Center » Knowledgebase » Why can't I send or receive email?

 Why can't I send or receive email?
Solution Here are a couple items to check if you are unable to send or receive email.

Check email server settings:
In Outlook Express, click on Tools -> Accounts.
Click on the email account, (often this is named, and click Properties
Click on the Servers Tab
Incoming mail (POP3):
Outgoing mail (SMTP):
Verify that the account name is the same as what you signed up for with our support team.  It will be your full email address.

If you are trying to send while on a different network, and are unable, place a check in the checkbox for "My server requires authentication".  In the Settings, indicate that it will "Use same settings as my incoming mail server".

Verify that you are connected to the internet:
Simply connect to a webpage of your choice and see if the page comes up.  If it doesn't, then give us a call.

If you are still unable to send or receive email, please contact us at 888-321-3584.

Article Details
Article ID: 15
Created On: 26 Mar 2008 09:00 PM

 This answer was helpful  This answer was not helpful

 Article Options

Support [Lost Password] 
Remember Me: